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Privacy Policy

Felissimo's Policy Regarding Protection of Personal Information

Felissimo is a direct marketing company aiming to create a happy society through our business activities. We produce various kinds of goods, services, and projects; furthermore, deliver them directly to our customers for your smile. As part of our operation including our related companies, we gain certain types of information about our users through our Websites. Your personal information is important to us; thus, we consider proper management and protection of that information essential to our business activities and social responsibility. Therefore, we have established the following statement "Policy Regarding Protection of Personal Information", as one of the company's policy under the comprehensive management system IMS in connection with this Website.

Felissimo's Policy Regarding Protection of Personal Information

  1. We will comply with the laws and guidelines established by the Japanese Government regarding our collection and handling of your personal information. In addition, we will establish a Personal Information Management System to appropriately protect your information.
  2. When we use or acquire your personal information, we will specify the purpose of its use. We will not use your personal information that we have acquired in a manner that exceeds the scope necessary for achieving its specified purpose (i.e., we will not use your personal information for any other unstated purpose). We will take appropriate management action in order to prevent use for purposes other than those specified.
  3. We will collect and use your personal information as set forth below in the section regarding "The Protection and Handling of Customers' Personal Information", and will only use or share your personal information with third parties when (a) we believe you have consented to such sharing or use, (b) the use or sharing is reasonably necessary to offer and deliver our services and products at the Website or in the marketplace, or (c) if we are ordered or obligated to do so by law. For example, we will use or share your personal information in order to process payments and deliver orders to you; moreover, to send you direct mails or emails about your order(s).
  4. If you have any complaint or inquiry about our usage of your personal information, please contact us. We have procedures in place to promptly investigate and respond to inquiries or complaints we receive.
  5. Your personal information is kept in files that are reasonably inaccessible by persons outside our company. Access within the company is generally limited to the employees who have the need to know such information.
  6. We will, from time to time accordingly to social changes, review our system regarding the protection of such personal information; furthermore, will update our procedures and technology to help protect our customers’ personal information.

Established: July 1, 2004
Amended: August 1, 2013

Felissimo Corporation
Kazuhiko Yazaki, Representative Director and President

Disclosures Based on Private Information Protection Law (Oh my kawaiiii!!)

Felissimo complies with the Private Information Protection Law and other related regulations (Regulations below); moreover, administers personal information securely by taking appropriate measures.
Personal information regarding "Oh my kawaiiii!!", distinguished from the general "FELISSIMO membership" information, will be administered on the "kawaiiii.jp" website.
Felissimo utilizes the names, addresses, telephone numbers, date of birth, e-mail addresses, etc. collected from customers in "Oh my kawaiiii!!" for the following purposes.

1. Purposes of utilizing personal information

Felissimo will not utilize the collected information in "Oh my kawaiiii!!" other than for its intended purpose unless consent has been given by the individual beforehand or the matter falls under Regulations.
Felissimo utilizes the names, addresses, telephone numbers, date of birth, e-mail addresses, etc. collected from customers in "Oh my kawaiiii!!" for the following purposes.
(1) To handle orders of "Oh my kawaiiii!!" product/services, delivery, payment, etc.; moreover, to fulfill and manage the order received. (2) To mail catalogs introducing Felissimo products/services, promotional samples, direct mail, etc. (3) To mail catalogs, promotional samples, direct mail, etc. from business-partner companies as determined appropriate by Felissimo. (4) To request for participation in surveys to develop, improve products and services. (5) To conduct marketing research in order to create statistical data while respecting the security of personal information; furthermore, to better grasp market trends and understand our customers. (6) To conduct business and services by companies consigned by Felissimo. (7) To conduct management of credit, payment, collection by companies consigned for transactions with Felissimo "Oh my kawaiiii!!" (8) To respond to your opinions and requests.

2. Disclosure of personal information (A)

Felissimo will not disclose personal information to a third party for reasons other than listed below:
(1) If an individual has beforehand given consent. (2) If the case is based on the Regulations (3) In the case of an emergency; in essence, if human life, bodily injuries, assets are at stake and it is difficult to receive consent from the individual. (4) If the personal information in part or in its entirety is necessary to complete its intended purpose. (5) In the case of business succession such as joint venture, etc., personal information will be disclosed to the new entity. (6) In the case of adverse consequence to meet operational intent, Felissimo or the consigned vendor/s will cooperate with national or local government agencies on matters set forth in the Regulations rather than receive consent from individual/s.

3. Disclosure of personal information (B)

Felissimo may disclose personal information it collects to third parties in order to complete its intended purposes. If Felissimo determines to use a consignee, Felissimo will enter into an agreement to protect the security of personal information; moreover, appropriately manage and oversee it in the course of its business.

4. Disclosures, making changes, and stopping the usage of personal information

Felissimo will disclose, change, and stop usage of personal information other than for the reasons below:
[1] The personal information that Felissimo "Oh my kawaiiii!!" collects will be processed to quickly disclose, change, suspend usage (below indicated as "disclose") except if:
(1) The identity of the individual cannot be confirmed. (2) The minimal information necessary for the business to operate is lacking. (3) The rights or profits of other customers or third party are jeopardized. (4) If Felissimo "Oh my kawaiiii!!" determines inappropriateness for any other reasons.

[2] In processing disclosure, handling fee may be incurred.

[3] Inquiry contact regarding personal information
Customers may contact the following with a contact form. Felissimo Customer Service Center (Oh my kawaiiii!!/KUUM):
https://www.kawaiiii.jp/inq_form.php?form_id=1

5. Other

[1] To conduct its operational intent using the collected personal information, Felissimo may disclose matters and process them without prior notice.
[2] Please go through Felissimo's principles and policies regarding the protection of personal information on our website (http://www.felissimo.co.jp/).
[3] In order to provide our services online, Felissimo may use Cookies, web beacons, and other similar mechanisms.

Regarding the use of cookies

Web cookies (cookies)/web beacons and other similar technologies are being used in our website. This allows us to perform log analysis, maintain login information between sessions, and improve our web services. Cookies are small files for storing user browsing history and other information. In this case, personal information such as the name and address that can be used for a third party to identify our customers will not be stored in the cookies. Our customers may change settings of their web browser to disable cookies from our website. However, please keep in mind that our website may not work properly if you have disabled cookies. In addition, we may provide the cookie information to an entrusted third party for ad serving.

About Ad targeting based on users' interests and activities

We may use the interest/activity based ad services provided by the following companies on our website. This Ad service enables distribution of Ads that match with customer's interests, based on customers' browser information. Cookies to be used in each of the services is only for the purpose of delivery of effective advertisements, and we do not collect personal information of our customers. If you would like to disable this service, please visit the following companies' opt-out page and follow the instructions to Opt Out.

Google Privacy & Terms
http://www.google.co.jp/intl/en/policies/technologies/ads/

Additional Notes about Cookies

When you access our website, cookies will be sent to your local device (personal computer or other devices). Also, when you receive an email from our website, cookies are also sent from our site to your device. Cookies are small data files that are stored on a hardware device. Once your browser enables cookies, the user may continue the session of the last visit when browsing the same website later, even if the browser was closed and the session was ended.

6. Company and person in charge of personal information protection and management

Felissimo Corporation
Personal Information Protection Manager